366bet Privacy Policy

366bet ("we", "us" or "the platform") is an online entertainment and betting service provider. This privacy policy ("policy") applies to our website 366betapp.cam and all associated mobile applications and services.

This policy explains what information is collected about you when you register as a 366bet member, use our services, or communicate with us, how that information is processed, and what steps we take to protect your data.

By using our services you agree to the terms of this privacy policy. Please read our Terms and Conditions to understand the full legal basis of your relationship with us, which also covers other obligations related to privacy.

This policy applies only to persons aged 21 or above. We do not knowingly collect information from anyone under the age of 21.

2.1 Registration and Identity Information

When creating an account, your full name, date of birth, mobile number, email address and preferred currency are collected. This information is required to verify your identity and manage your account.

2.2 Financial Transaction Information

Relevant details of your bKash, Nagad, Rocket or Upay account are collected to process deposits and withdrawals. Your full payment PIN or password is never collected or stored.

2.3 Identity Verification Documents

A copy of your National Identity Card (NID), passport or other government-issued document may be required. These are used solely for the purpose of verifying your age and identity.

2.4 Technical and Device Information

Information that may be collected automatically while you use our services:

• IP address and device identifier
• Browser type, version and operating system
• Session duration and page browsing patterns
• Cookies and similar tracking technologies

2.5 Gaming Activity Information

Records of bets, wins, losses, game preferences and bonus claim history are kept. This information is used to improve service quality, identify potential issues and ensure responsible gaming.

2.6 Communication Information

If you seek support via live chat or email, a record of that conversation may be retained. This helps with service quality monitoring and resolving disputes.

366bet uses the information collected for the following purposes:

1. Account Management: Creating, verifying and securing memberships, and handling account-related communications.
2. Financial Transactions: Accepting deposits, processing withdrawals and maintaining transaction records.
3. Identity and Age Verification: Ensuring only eligible individuals (21+) have access to the platform.
4. Service Improvement: Analysing user experience to improve platform functionality and game layout.
5. Security and Fraud Prevention: Detecting unusual activity and maintaining account security.
6. Promotional Communications: Informing you about bonuses, offers and important updates, with your consent.
7. Customer Support: Providing fast and effective resolution of issues.
8. Responsible Gaming: Monitoring gaming behaviour and providing support where needed — read our Responsible Gaming Guidelines to learn more.

All your data is transferred using SSL (Secure Socket Layer) encryption technology. Data at rest is also secured using industry-standard encryption methods.

Our server infrastructure undergoes regular security audits. Firewalls, intrusion detection systems and multi-factor authentication are in place to prevent unauthorised access.

Personal data is retained only for as long as necessary to provide the service or fulfil legal obligations. Even after an account is closed, some data may need to be kept for a legally defined period.

Staff working on our behalf are granted access only to the data needed to carry out their specific duties. All staff are bound by a commitment to maintaining confidentiality.

4.1 Password Security

Your account password is stored using a one-way hashing method. No 366bet staff member knows your password, and none will ever ask for it. If anyone asks for your password, treat it as a fraud attempt.

366bet does not sell your personal information. Data may be shared in the following limited circumstances:

5.1 Service Provider Partners

Service providers such as payment processors (bKash, Nagad, Rocket, Upay), technical infrastructure providers and customer support providers are given access to specific data. These partners are bound by confidentiality agreements and may only use the data for the designated purpose.

5.2 Legal Obligations

Data may be required to be provided pursuant to a court order, regulatory demand or legitimate request from a law enforcement agency. In such cases 366bet provides only the minimum data necessary to satisfy the legal requirement.

5.3 Corporate Transactions

Data may be transferred in the event of a business restructuring, merger or acquisition. In such cases the new managing entity will also be required to follow this privacy policy.

5.4 Game Providers

Some anonymised statistical data relating to your gaming activity may be shared with game providers such as Pragmatic Play, PG Soft, JILI and Evolution. This data never contains directly identifiable personal information.

The 366bet website uses cookies and similar technologies. Cookies are small data files stored on your device that improve your experience on future visits.

6.1 Essential Cookies

These cookies are necessary to keep login sessions active, manage security tokens and ensure the basic functionality of the platform.

6.2 Functional Cookies

Used to remember language preferences, display settings and recent game history.

6.3 Analytical Cookies

Collect anonymous data to monitor page browsing patterns, identify errors and track service performance.

Most browsers allow you to block or delete cookies. However, doing so may limit certain functions.

As a 366bet member you have the following rights:

7.1 Right of Access

You have the right to know what information we hold about you. Submit a request via live chat or email and the information will be provided within a set timeframe.

7.2 Right to Rectification

If your account contains incorrect or outdated information, you may request a correction. Some information can be changed directly from your account settings.

7.3 Right to Erasure

In certain circumstances you may request that your data be deleted. However, data required to fulfil legal obligations may not be possible to delete before the designated period has elapsed.

7.4 Right to Object to Marketing Communications

You may opt out of marketing emails or notifications at any time. This can be done through your account notification settings or by contacting the support team.

7.5 Right to Data Portability

You may request your gaming history and financial transaction data in a structured format.

366bet strictly enforces a 21+ age policy. We do not knowingly collect any information from persons under the age of 21.

Age is verified at registration and identity documents may be requested in cases of doubt. If it becomes known that information from a minor has been collected inadvertently, it is deleted immediately and the associated account is closed.

If a parent or guardian suspects that their minor child has created an account, please contact our support team promptly.

Our server infrastructure may be located in various countries. International data protection agreements of recognised standard are followed when transferring data.

Before sharing data with any third party, we ensure that they provide a level of protection equivalent to or higher than this privacy policy.

366bet may update this privacy policy due to business changes, legal requirements or changes to the service. Members will be notified in advance of significant changes via email or an account notification.

The latest version of the policy will always be available on this page. Continued use of the service after changes are made will be taken as your agreement to the updated policy.

If you have questions about the privacy policy or any other legal matter, you may find answers on our FAQ page or contact the support team directly.

If you have any questions, concerns or complaints about this privacy policy, please contact us through the following:

After a complaint is received, we aim to verify it and provide an initial response within seven working days. More complex matters may take longer, and you will be kept informed of progress in such cases.